Top 3 Obstacles to Effective Multi-channel Marketing in the IT Industry

Top 3 Obstacles to Effective Multi-channel Marketing in the IT Industry

That integrated marketing is currently the best approach to IT lead generation is beyond question. However, there are certain factors that could keep you from effectively implementing an integrated or multi-channel marketing approach into your IT lead generation platform.

According to the 2013 Quarterly Digital Intelligence Briefing conducted by Econsultancy and Adobe last November 2013, the top 3 main obstacles to effective integrated marketing are:

  1. Organizational Structure
  2. Company Culture
  3. Disparate Data Resources

The results are not surprising. First, let’s talk about structure. Every company is built on a certain structure which facilitates communication and processes across different departments. Some organizations however are structured in a way that makes telemarketing, email, online, and social media marketing separate and isolated functions, each one to its own. In order to implement an effective multi-channel campaign to generate IT sales leads, there has to be some realignment made to allow everyone to work together.

Another factor which makes it difficult to effectively implement a multi-channel B2B lead generation campaign is company culture. This includes ingrained legacy practices which make some B2B marketers refuse to welcome new marketing practices due to fear of the unknown. So instead of adopting new strategies, they choose to stick with older tools that are more “proven”.

Lastly, differing results, opinions, and feedback about the effectiveness of combining various tools gives marketers another reason to doubt their decision to shift to multi-channel marketing.

Too many management layers, unclear accountability, and wrongly incentivized behaviors – all of this prevent organizations from creating a multi-channel lead generation and appointment setting strategy and improve customer experience. As a forward-thinking marketer, you must address these issues one-by-one in order to generate better results from your IT lead generation campaigns.

Should You Outsource Your IT Sales Leads Generation Campaign

Should You Outsource Your IT Sales Leads Generation Campaign

This is a question that a lot of companies in the telecom industry is thinking about, especially for those offering hardware and software VoIP services. I mean, generating IT sales leads can be hard, and for those who are not familiar with IT lead generation, doing this on their own could be a real disaster in the making. But if you want to get more B2B leads coming in your business, you have to be ready to use every means possible to make it happen. And you can do that through outsourcing. Letting the experts do thing kind of work may be the best business investment that your VoIP company can ever make. But what are the benefits?

  1. You can focus better in other, more essential, tasks – outsourcing your marketing efforts can help free up your time to concentrate on what you do best. You might be an inventor, designer, developer, but definitely not a marketer. This handicap can be a real problem for your marketing campaign, since you lack the skills needed to attract the attention of customers. Letting others do the job for you would be a very smart B2B appointment setting move.
  2. You can reduce your overhead cost – in the financial point of view in your business, you need to reduce the overall cost of reaching lead generation prospects. If you think about it, getting an in-house team to do the job can become an extra burden to your operations budget. Ask yourself, if you create your own team, would they have the capability to get the work done? Can they still function well with their current equipment? If they needed more help, would buying the extra equipment or hiring more assistants be less expensive than seeking help from professional marketers? These are just some of the questions that you have to answer objectively.
  3. You now have a one-stop shop of sorts for your IT lead generation needs – the problem with, say, an in-house IT telemarketing is that you are stuck with finding the right employees, tools, and software to aid in your promotional efforts. It can be a frustrating experience, or probably a very costly affair. Unless you outsource to a professional marketing company, procuring all these things can be a real headache for you. You might as well let others take care of this problem for you, and pay a flat rate for it.
  4. You get an outsider’s perspective of your needs – it can be an unnerving experience to bring in outsiders for your company’s internal promotional efforts, but they may bring you fresh insights on how you should be doing your operations, and how you can make things better. It is all about getting a different perspective on things, and using the new facts to get your telemarketing campaign done right.

As you can see, outsourcing your B2B leads generation efforts can be a smart business investment for you to make. You just need to make the right decisions on this.

B2B Telemarketing Tips For Your Web Hosting Services

B2B Telemarketing Tips For Your Web Hosting Services

Among the most lucrative business enterprises that one can involve himself in, managing hosting services can be among the best choices. Still, competition in this field is intense. Either you succeed in generating B2B leads or not at all. As a businessman or sales manager, you want to be sure that everything you do, be it in planning your B2B telemarketing campaign or in the sales leads that you want to generate, lead towards your ultimate goal. This is a business necessity that you have to do right or not at all. So, how will you do that? How can you make your campaign succeed? Well, it will not hurt you to know a few things:

1. Add a human touch – keep in mind that, although you are in a web services business, you are ultimately in a ‘people’ business. As a marketer or business executive, you still have to talk to people not taking that into consideration, your marketing campaign would come out as extremely impersonal, unfeeling, and just the type that business prospects walk away from.

2. Be empathetic – empathy is the most important component of your marketing efforts. If you want to be effective in generating more sales leads, you have to make sure that the people you put in your B2B appointment setting campaign are capable of showing empathy, understanding the problems that people face, as well as consider the importance of their business to them. It is one great way to establish rapport, too.

3. Respond fast – in the event that a business prospect calls you back or sends you a message, you should respond in the soonest possible time. Every minute that is wasted not replying is a minute gained by your competition over you. Once you have gained contact with your prospects, be quick on the reply and interact with them appropriately.

4. Honesty is the best policy – this is, no doubt, the one rule that you should never disobey. You cannot believe just how difficult it could be to build your reputation, probably years, and how easy it is to wreak it, like overnight. If you want to make sure that your B2B lead generation campaign would remain believable, just be out with the truth with your business prospects. That would be a better tactic for you to employ.

5. Listen well – when your sales leads prospects talk, make sure you stop and listen. You see, the success of your marketing efforts depends on your ability to get the issues and problems your prospects face into your head, analyze it, and come up with solutions that they would want. You cannot do that if all you do is read out your calling script, spiel, or what-not’s.

As a marketer, these are tips that you should never take lightly. In the event that you, for some reason, would be unable to do your own B2B lead generation campaign for your web hosting services, then you should consider outsourcing this to a professional B2B telemarketing firm.

Seven Ways You Can Leave Better Voice Mails To IT Sales Leads

Seven Ways You Can Leave Better Voice Mails To IT Sales Leads

Yes, you might think that voicemail is pretty old-fashioned in a B2B lead generation campaign for the IT market. But you have to admit that, in the event that your sales leads prospects are not around, you really have to leave a voice message. Now, you know that successfully placing the right voice mail would elicit a positive reaction from your prospects. It is in how you should do it that really matters. Voice mails is pretty much an art that is slowly disappearing in today’s current business environment. So, here is the question: how can your voice mail compel B2B leads prospects to respond positively to you?

  1. State your name at the beginning and your number at the end – too many marketers these days often forget about this very important detail. Most tend to speed up when they say their callback numbers, while there are those who seem to mince words when they say their names. Be clear and succinct in these parts. If ever, these might be what your prospects need to read your.
  2.  Leave a voicemail from your preferred callback number – in other words, you should use your office phone. Some marketers, for the sake of convenience in their work, call their prospect using personal phones, but make them call the office. Such complications are unnecessary.
  3. Have a reference point as well as specific intent – the thing about voicemails is that the ones where you and your IT appointment setting prospects have a common denominator are usually returned. Also, if you state your purpose clearly on why you are calling them, they are more willing to call you back.
  4. Be brief and plan well – the most effective voicemails are the ones that can tell you what they precisely need at the shortest possible time. This requires that you think critically about the composition of your message and how your prospects will hear it.
  5. Do not ask questions – the purpose of voicemails is to get your prospects to call you, not to leave questionnaires. If you want to learn more about your prospects, ask them directly when they call you back. Or, you can also call them again and ask those questions. Take your pick.
  6. Professionalism and enthusiasm – voicemails left by telemarketing representatives can be returned if the one leaving it state their purpose in a professional and enthusiastic manner. This can be felt by the other party, even if you do not see each other. Stay upbeat, and courteous, and you can be sure to get a response.
  7. Keep calling – when all else fails, a little persistence can go a long way. Try to call your prospects again when you still do not get a response from them. Who knows, maybe the second or third time calling is the charm. Just remember that you need to act as respectful as you can. You are asking for their business, not the other way around. You have to gain their favor at the start.

There are other things you can do, but the tips above will put you right on track with your B2B lead generation campaign.

8 Ways Google Analytics Data can boost B2B Lead Generation Sales

8 Ways Google Analytics Data can boost B2B Lead Generation SalesThe best thing about using Google Analytics is that marketers can focus on specific, actionable ways to increase sales based on prospects’ behavioral data.

When prospects visit your site or download stuff from your blog page, Analytics can help you determine the causes and effects of each of the actions taken. Regular checking of page traffic and popularity can assist the business keep an eye of the marketplace .It’s a necessary tool especially in making sure that lead generation is easily facilitated.

Google Analytics gives you access to sales conversion, product sales, and revenue data which can be used to establish actionable ways to increase leads sales according to MarketingProfs:

  1. Bounce rates can provide a hint about which pages on your website may need to be improved.
  2. Exit pages will tell you where users are leaving the website. For instance, if the most common exit page is a newsletter sign-up page, then it may not be the right place for a call to action to sign up for the website’s monthly newsletter.
  3. Conversion rate and revenue will likely become the two most important metrics you use to track which marketing efforts are successful.
  4. Social media information: Google Analytics now includes social media tracking and behavior through Goals. Paying attention to what page and content were shared can give websites a good indicator of which things that prospects care about the most.
  5. Device used: If a significant portion of an e-commerce website’s traffic is from mobile, it might be worth the development cost to design a mobile site or application. Catering to how customers are accessing products can make purchases simpler and easier.
  6. Revenue per keyword. With Google Analytics e-commerce tracking, you can both track how many sales each keyword is driving and you how many dollars of revenue each keyword is driving. Since some keywords will naturally drive a smaller average order size, knowing which ones will allow you to more accurately focus your efforts on your most profitable keywords.
  7. Revenue per landing page. Track which landing pages are bringing in the most revenue. Drive more traffic to successful pages, and strategize to improve the less successful pages.
  8. Promotions and campaigns. Track revenue, average order size, and other key metrics for each promotional offer or campaign you run.